![]() I am just confused all the way around and very frustrated with the level of service that I have had to experience. This is a huge disappointment because I have had Safelink for years, but I am not sure if they have merged with another company because when you call in it will say thanks for calling in to have a Straight Talk experience and then also have Tracfone in its auto messaging but then when you speak with a rep that person says thanks for calling Safelink Wireless. I advised her that I am totally frustrated with this process and my service has been affected with noone able to explain to me why and how this happened. It was not until the 7th call that I actually got another rep to assist. ![]() ![]() I would call back in and the phone would automatically disconnect whenever I tried to press one of the options to get to Tech Support or Customer Service. I had to call back 6 times and sometimes I would get a rep, that person would try to transfer me to another Dept only to get disconnected on the call several times. I was told that my phone would be up and running again to turn the phone off then on, and to no avail that issue was not resolved. Get people who can address problems, don't have them waiting all day, and act more quickly to correct the problem.Ĭalled the company several times to speak to a customer service to resolve issue. Train your people better, and how to handle problematic situations, I was so disgusted and tired, I really wanted to say forget it, but I need my phone, and I knew that I qualified for the acp programs. I spent all day on the phone trying to correct why my phone was off, and finally, I got it back on, thanks to **. Thank god for him, I could not understand what he said was his name, but he delivered what he promised. I decided to try one more time, and then I fit the jackpot! I talked with a person at reference # **, who said he would correct the problem, and he actually did. One person who was supposed to be a supervisor, I feel sorry for this people, I understand what they act the way they do. There was only one person that finally happened the problem, this should have been taken care of with one phone, not 10 calls made to several people.
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